At DUFFLEBAGPRO, we stand by the quality of our products, and your satisfaction is our top priority. Our return policy is designed to make your shopping experience worry-free.
DUFFLEBAGPRO RETURN POLICY
At DUFFLEBAGPRO, we take pride in providing you with high-quality products that are designed to meet your every need. We are committed to ensuring your satisfaction with your purchase. In the event that you need to return a product, please familiarize yourself with our Return Policy, outlined below.
You may return any item purchased from DUFFLEBAGPRO within 21 days of the delivery date. This period allows you ample time to inspect your purchase and decide if it meets your expectations.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition with all tags, labels, and packaging intact.
- The item should be unused, unworn, and free from any signs of damage, stains, or alterations.
- The product must be accompanied by the original invoice or proof of purchase.
How to Initiate a Return:
To start the return process, please follow these steps:
- Contact our Customer Service team at CustomerService@dufflebagpro.com to request a Return Authorization (RA) number. Please include your order number and the reason for your return in your email.
- Once you receive the RA number, securely package your item, including all original packaging and documentation.
- Clearly mark the RA number on the outside of the package.
Customers are responsible for the return shipping costs unless the return is due to a fault in our product or an error on our part. In such cases, we will provide a prepaid shipping label.
Inspection and Processing:
Once we receive your returned item, our quality control team will inspect it to ensure that it meets the criteria for a return. If the return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
If you would like to exchange an item for a different size or color, please get in touch with our Customer Service team, and we will be happy to assist you with the exchange process.
DUFFLEBAGPRO is dedicated to delivering the best products and services to our customers. We encourage you to reach out to our Customer Service team if you have any questions or concerns or need assistance with your return. We are committed to making your shopping experience with us a positive one.